Tuesday, April 2, 2013

IBM website does not render properly in Firefox with Hardware Acceleration enabled

Newer Firefox (e.g. the newest ESR) versions can not render the IBM support website correctly. Many parts of the website are invisible and will show only sporadic on scrolling.


I can reproduce this problem on different workstations with different hardware and even on the newest non ESR Version of Firefox. But it is not reproducable in virtual machines. This is a serious problem, because it is impossible to work without the IBM support site. Our first workaround for this was to use Internetexplorer :-((. But now our PC support team has found out, that the problem is related to the hardware acceleration of Firefox. When you disable the hardware acceleration then the IBM site is working as expected again.


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5 comments:

  1. Funny. I just reported the same problem to their webmasters. Thanks for the workaround.

    ReplyDelete

  2. "Like"... Already tried a lot of possible solutions, also reinstalled FF... Thanks a lot !!!

    ReplyDelete

  3. Hi,
    3 weeks ago I've posted the same question on the Firefox Support Forum and I've received exactly the same answer:
    https://support.mozilla.org/en-US/questions/953110
    It's nice to see that I'm not alone with this issue ;-))

    ReplyDelete

  4. Hi,
    yesterday evening I've downloaded the new release of Firefox (20.0) and I've been able to:
    - re-enable the "hardware acceleration"
    - access the IBM sites without issues
    So the problem now seems definitely fixed in this new release

    ReplyDelete

  5. Thanks for the info. Unfortunatly in our company we are on the ESR (Extended Support Release) version. So we have to wait either for a backport to our ESR Version or a new ESR Version.

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